FAQ - Placing Orders

- Add the desired La Olivia items(s) into your basket
- Check your cart (upper right corner of your screen)
- Click on proceed to checkout
- Choose your desired shipping and payment methods, then fill in your payment information and billing address,
- Review your order and information, then agree to the terms and conditions
- Click on ‘buy’. You will then be redirected to the page which enables you to complete your payment and receive an order / payment confirmation email within a few minutes.

Yes! Our physical store is in van Swindenstraat, Den Haag. Visit is available by appointment only (Monday - Friday between 9.00-11.00 AM). Please book your visit here.

La Olivia currently accepts Visa, MasterCard, American Express, Maestro, iDeal, PayPal, Bancontact, Shop Pay, Apple Pay and Google Pay. To ensure that you don’t experience any delays to your order, please make sure all of your details are entered correctly.

Order payments will be withdrawn from your bank in the corresponding currency depending on your bank details. Even though product prices are shown in Euros (€) on the website, your order will be charged in the currency of your card.

We can cancel an order when it is being prepared for dispatch. However, we are unable to change any shipping details when an order has been processed, nor can we add products to an existing order once it has been placed. If you wish to change the address before La Olivia dispatched your items, please email La Olivia Kids as soon as possible.

We can cancel an order when it is being prepared for dispatch. However, we are unable to change any shipping details when an order has been processed, nor can we add products to an existing order once it has been placed. If you wish to change the address to which your order is being shipped, please email La Olivia Kids as soon as possible.